How a call opens. phrase speaks the greeting as soon as the call is answered; agent has the agent
compose its opening line on a first turn before the caller speaks, so it can look the caller up and greet a
known caller by name, with the greeting as what it says when there is nothing to personalize.
How a call opens.
phrasespeaks the greeting as soon as the call is answered;agenthas the agent compose its opening line on a first turn before the caller speaks, so it can look the caller up and greet a known caller by name, with the greeting as what it says when there is nothing to personalize.